AIG brings you Warranty Information Network ("WIN") Newsletter

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U.S. Warranty News & Insights

April 2013 / Issue # 1 / Contact Us

Stay Connected

Welcome to the first edition of AIG Warranty Information Network ("WIN"). We hope this bi-monthly newsletter will become a valuable source of information for issues, trends and insights in the warranty industry.

As the leading provider in warranty administration, claims processing and underwriting services, we hope with the information in WIN we can help your warranty programs

become even more successful.

WIN will provide perspectives from the AIG Warranty team and also provide a forum to exchange views and market insights through interaction with you and others in the warranty industry. As always, we welcome your ideas and suggestions. Please contact us.

James E. Mostofi
President
U.S. Warranty Division
AIG Warranty

	The Smartphone Changes Everything By Eric Arnum

	The phones are smart but some of their owners are not. They drop them, lose them, break them, and increasingly, insure them, because they just can't bear the thought of living without them. And that's a huge opportunity for extended warranty providers. View Full Article

	AIG Executive Interview with Dan Tafel

	“One of the things that has arisen with global clients is how to handle cross-border claims. It’s just becoming an issue. And there are not a lot of defined guidelines or laws in the marketplace for how to handle cross-border claims.” View Full Article

In This Issue

In the News
Shoppers Want Extended Warranties: Study
(TWICE, March 14, 2013)

Consumer Reports is Wrong about Extended Warranties
(Harvard Business Review, March 23, 2012)

Case in Point
Navigating the Challenges of Global ADH Programs

Share Your Thoughts

Are web reviews and five-star ratings effective ways to influence consumer buying decisions and increase attach rates for extended service plans?

	Very Effective

	Somewhat Effective

	Neither Effective nor Ineffective

	Somewhat Ineffective

	Very Ineffective

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American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: http://www.linkedin.com/company/aig.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.